General questions and troubleshooting
- Hide Vimeo video controls
- Video Background terms and conditions
- How do I cancel my Video Background subscription?
- Video Background app permissions
- How does the trial system work?
- What is the Shopify storefront password?
- Can I get a reduced app fee?
- I've been charged during the trial period
- How can I check my subscription details?
- How to create a preview link when the store is not publicly available
- Do Video Background work on my Shopify plan?
- Will I be charged for app fees if I pause my store?
- I have closed my store. How do I cancel my subscription?
- Can I get a trial extension?
- If I disable the app, will it reset my settings to default values?
- Is Video Background app partner-friendly?
- Will I be double-charged after reinstalling?
- Can I get support to make some changes in the app preferences?
- How can you access the app preferences without my login details?