Shop Circle
  • Video Background
  • Shipping Rates Calculator+
  • Order Tagger
  • Customer Tagger
  • Referrals
  • Contact
  • Contact

Troubleshooting

  • My video isn't autoplaying on mobile
  • My video autoplays but sound is not working
  • Will Video Background affect my SEO negatively?
  • How to avoid a video showing black bands
  • The video takes a few seconds to load
  • My old image is displayed for a second
  • How to get rid of the black bands of my video?
  • What is the Shopify storefront password?
  • How to do not autoplay videos?
  • Does the Turbo theme performance mode affect the app?
  • How to create a preview link when the store is not publicly available
  • If I disable the app, will it reset my settings to default values?
  • Can I get support to make some changes in the app preferences?
  • Is it possible to make the video partially transparent?
  • How can you access the app preferences without my login details?
  • How can you access the app preferences without my login details?

Categories

  • Get started
  • Frequently Asked Questions
  • Configuration Options
  • Troubleshooting
  • App Subscription
  • General questions and troubleshooting
  • Themes
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