Tag orders where Shipping address (address1) does not match Billing address (address1)

The ( address1) line of a Shipping or Billing address usually contains the street name and number.


There are many reasons why a merchant may want to compare the value for this address line between the Shipping and Billing addresses of an order.

The Shipping address (address1) does not match Billing address (address1) criteria does exactly this and is a simple one to set up.

How to use the criteria

To create a workflow using this criteria, click on the Create New Workflow button from the main Workflows view:

Define the trigger to determine at which point you would like the workflow to run, we recommend selecting the trigger when orders are created.

Click the Add criteria to my workflow button:

The Shipping address (address1) does not match Billing address (address1) criteria can be found within the Shipping category in the Select criteria pop-up window:

Click the Use in your workflow button on the right to select this criteria.

You will then be presented with the following screen. There are no further conditions to select from:

Choose the name of the tag you want to see on all orders that match this workflow and enter it into the Add tags when the workflow matches section.

In this example we have used the tag Different Address:

You might also want to combine this with our Customer name does not match the shipping address name criteria.

Saving and naming your workflow

It's worth giving your workflow a name to help you identify it at a later date, so add a workflow name in the New Workflow section, check the summary of your workflow and if happy, either Test your Workflow against an existing order or hit Save Workflow:

Is this workflow compatible with Backdating?

Yes, this workflow is available to backdate using our backdating service.

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