Tag order based on the fraud/risk level of the order

Shopify’s fraud analysis tools can help Merchants to identify orders that could be fraudulent. Fulfilling high-risk orders can result in a higher number of chargebacks and that can result in disabling payment processing and removal from Shopify Payments.

Unfortunately, it is not possible to see the risk level of an order from the order listing view unless you filter your order listing view by Risk level using the available filters:

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Our Fraud/risk level of the order criteria can therefore help Merchants to see the risk level (high, medium, low) at a glance by applying the risk level as a tag on the order, which can then be seen in the order listing view. This saves Merchants tie from having to click through into each order to check the fraud/risk level.

To read more about Shopify's approach to order fraud analysis and find out what tools are available to you based on your Shopify plan, then please read their fraud analysis help article.

To set up a workflow using this criteria, we'll walk you through the simple steps.

How to use the criteria

To create a workflow using this criteria, click on the Create New Workflow button from the main Workflows view:

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Define the trigger to determine at which point you would like the workflow to run, we recommend selecting the trigger when orders are created.

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Click the Add criteria to my workflow button:

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The Fraud/risk level of the order criteria can be found within the Other category in the Select criteria pop-up window:

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Click the Use in your workflow button to select this criteria.

You will then be presented with the following screen and options:

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Select whether your workflow is looking to match or not match a certain condition by selecting is or is NOT from the first dropdown selector:

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Then select the risk level that you are either trying to match or not match in this workflow. The options are:

  • Low
  • Medium
  • High

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Example

You may wish to only tag orders that are deemed as a High risk level. To do this you would configure the criteria as follows:

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Select the options that most suits your needs.

Defining the Tag name

Define the tag name/names that you would like to be applied when this workflow matches your criteria (don't forget to click the Add fixed tag button):

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Saving and naming your workflow

It's worth giving your workflow a name to help you identify it at a later date, so add a workflow name in the New Workflow section, check the summary of your workflow and if happy, either Test your Workflow against an existing order or hit Save Workflow:

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Any order marked as a high risk of fraud will now be tagged with the fixed tag of your choice.

Dynamic Tags

The fraud/risk level attribute is not currently available as a dynamic tag.

Is this workflow compatible with Backdating?

Yes, this criteria is available to use in our backdating service. Find out more about backdating?

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