Delayed Tagging

Why would I need to delay tagging my orders?

There are many Shopify apps that may need to edit an order in some way. Quite often, two or more apps will be trying to perform an update at the same time. This can sometimes result in certain order data being overwritten, e.g. tags, or, certain order data not yet applied to the order when we go to process your workflows.

As Order Tagger performs tagging in a matter of seconds, adding a delay to when we apply your workflows to the order can prevent clashes with other apps and can give them a chance to add order data that your workflows are configured to look for in the order data.

If you are looking to build a tagging workflow that relies on other tags being applied to either the order or the customer before Order Tagger runs its workflows, then delayed tagging is an invaluable feature.

Setting global delayed tagging

You can define a delay within the Order Tagger Settings. The delay will apply to all workflows that you have created:

delayed-tagging-settings.jpg

You can set the delay to one of the following units of time:

  • seconds
  • minutes
  • hours
  • days

delayed-tagging-options.jpg

The delay will start from when we receive the Order/Create webhook from Shopify.

We recommend that you tweak the settings to see what works for you, but to start with something like 2 minutes to see if that solves the issue.

Setting specific workflow delayed tagging

You can define a delay within the workflow settings. This delay will only apply to the workflow you have created and applied it to and bypass the global delay you have set up in the Order Tagger settings. This will help you set up complex scenarios where one or more workflows can rely on one initial workflow.

You can set the delay to one of the following units of time:

  • Minutes
  • Hours
  • Days

The delay will start from when we receive the Order/Create webhook from Shopify. 

Please note :

  • If there is a non-delay workflow, It will be tagged and shown on the "Recently processed orders" page. (Only non-delay tags)
  • If there is no other workflow for that order, the order looks like in the screenshot on the “Recently processed orders” page. Even if tagged after, that order will still look like this on the page. 
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us